Patient Information

Phone Calls

The practice doctors accept phone calls from regular patients concerning current clinical matters. If the doctor is not immediately available, and the call is not urgent, the receptionist will take a message for the doctor to return your call.

Test Results

Due to our privacy policy and regulation, our receptionists are not permitted to access results.   When a doctor has ordered any test, it is recommended you ask your doctor in that consultation, for any instruction regarding a follow-up appointment to complete the management of your medical consultation. This is especially relevant if several pathology tests have been requested.

If a result is reported with an urgent abnormality you will be notified by telephone or registered mail. All other results, with your permission, can be notified by either SMS or letter. As some test results may take longer than others, please contact the surgery if you have not had follow-up contact from your doctor after 2 weeks regarding your results.

Recall and Reminder System

We maintain a system to remind patients of routine tests, check-ups, or other preventative health issues via SMS or letter as a service to our patients.  Your permission is requested on our patient registration form.

After Hours Service

Oakleigh South
After hours services are provided by National Home Doctor
Ph: 13 74 25 (13 SICK)
Or
Download the App-Search ‘National Home Doctor’ in your App store
Or
Book online at- www.homedoctor.com.au
Available 6 pm – 8 am

Nearest Hospital:
Monash Medical Centre,
246 Clayton Road, Clayton VIC 3168
Ph: 03 9594 6666

Seville

When the clinic is closed Seville Medical
Centre uses Yarra Valley Community Medical Service

Ph: 1300 793 622

Nearest Hospital:
Maroondah Hospital
1-15 Davey Dr, Ringwood East VIC 3135
Ph: 1300 342 255 | 03 9344 6888

If it is an emergency, please call 000.

Privacy Policy

This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. This practice’s policy is to maintain the security of personal health information at all times and ensure that this information is only available to authorised doctors within this practice and authorised members of staff. A Privacy Statement is located at Reception. Our Privacy Policy can be provided upon request.

Regarding any feedback, concerns, or complaints you may speak confidentially to your doctor or our Practice Manager.

Outside the clinic, you can address your concerns to the:

Australian Health Practitioner Regulation Agency (AHPRA)

111 Bourke Street, Melbourne, 3000. Telephone on 1300419495. 

or

Health Services Commissioner,

26/570 Bourke Street, Melbourne, Vic. 3000. Telephone: 1300528113